Your cart is empty Continue Shopping
Welcome to Luxeiture! We're thrilled to have you visit our online furniture store. Below you'll find answers to some of the most frequently asked questions. If you don't see your question here, please feel free to reach out to us at info@luxeiture.com.
General Questions
1. What is Luxeiture?
Luxeiture is an online furniture store specializing in high-quality, stylish, and affordable furniture. We aim to bring luxury and comfort to your home with our diverse range of products.
2. How can I contact Luxeiture?
For any inquiries, please email us at info@luxeiture.com. Our customer service team is available to assist you with any questions or concerns.
Orders and Shipping
1. How do I place an order?
Placing an order is easy! Simply browse our online store at luxeiture.com, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
3. Do you offer international shipping?
Currently, Luxeiture ships within several countries. We are working on expanding our shipping services to worldwide destinations soon. Please stay tuned for updates.
4. How long will it take to receive my order?
Delivery times vary depending on your location and the item(s) ordered. Once your order is processed and shipped, you will receive a tracking number via email to monitor your delivery status.
Returns and Exchanges
1. What is your return policy?
We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Please ensure the item is in its original condition and packaging.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at info@luxeiture.com with your order number and details of the item(s) you wish to return or exchange. We will provide further instructions on how to proceed.
Products and Stock
1. Are all items in stock?
We strive to keep our online inventory up-to-date. However, in rare cases, an item may be out of stock. If this happens, we will notify you as soon as possible and offer alternatives or a full refund.
2. Can I pre-order items that are out of stock?
Yes, you can pre-order select items that are out of stock. Please check the product page for availability or contact us at info@luxeiture.com for more information.
Account and Privacy
1. Do I need to create an account to make a purchase?
No, you do not need to create an account to make a purchase. However, creating an account offers benefits such as faster checkout, order tracking, and access to special promotions.
2. How do you protect my personal information?
Luxeiture takes your privacy seriously. We use advanced security measures to protect your personal information. For more details, please review our Privacy Policy on our website.
Promotions and Discounts
1. Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions. To stay updated, sign up for our newsletter and follow us on our social media channels.
2. How do I use a promo code?
To use a promo code, enter it in the designated field at checkout. The discount will be applied to your total purchase amount before payment.
Thank you for choosing Luxeiture! We look forward to helping you create a luxurious and comfortable home. For any further questions, please contact us at info@luxeiture.com.